FAQ
General
- What types of payments do you accept?
- Who designs your products?
- Where is your product manufactured?
- Why should I create an account?
- Are your products environmentally friendly?
- Do you offer discounts to the Trade?
Product Questions
- Do you offer fabric/matte laminate swatches?
- Are cushion covers removable?
- Can you wash the cushion covers?
- Can I get the same custom color or design on a chair, table and storage unit?
- How should I clean my table or storage unit? Do I have to treat the surface delicately?
- Do you use flame retardants in your furniture?
Orders & Order Status
- Can I place an order by phone?
- When will I be charged for my order?
- Can I place my order on hold/can you deliver after a certain date?
- Do you charge sales tax?
- How can I check the status of my order?
- I didn’t receive an order confirmation email?
Shipping & Delivery
- How much do you charge for shipping?
- Do you ship to Alaska, Hawaii, Puerto Rico or internationally?
- Do you deliver to PO Boxes?
- How long will it be before my order ships?
- How will my product be shipped?
- Do you offer white glove delivery and assembly?
Returns
- What is your Home Trial policy?
- What is your return policy?
- How do I make a return?
- Can I make an exchange?
- Do I pay for return shipping?
- What if I don’t have the packaging?