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FAQ

General

  • What types of payments do you accept?
  • Who designs your products?
  • Where is your product manufactured?
  • Why should I create an account?
  • Are your products environmentally friendly?
  • Do you offer discounts to the Trade?
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Product Questions

  • Do you offer upholstery swatches?
  • Are cushion covers removable?
  • Can you wash the cushion covers?
  • Can I get the same custom color or design on a chair, table and storage unit?
  • Do you use flame retardants in your furniture?
  • Where can I find assembly instructions?
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Orders & Order Status

  • Can I place an order by phone?
  • When will I be charged for my order?
  • Can I place my order on hold/can you deliver after a certain date?
  • Do you charge sales tax?
  • How can I check the status of my order?
  • I didn’t receive an order confirmation email?
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Shipping & Delivery

  • How much do you charge for shipping?
  • Do you ship to Alaska, Hawaii, Puerto Rico or internationally?
  • Do you deliver to PO Boxes?
  • How long will it be before my order ships?
  • How will my product be shipped?
  • Do you offer white glove delivery and assembly?
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Returns

  • What is your Home Trial policy?
  • What is your return policy?
  • How do I make a return?
  • Can I make an exchange?
  • Do I pay for return shipping?
  • What if I don’t have the packaging?
See all 8 articles
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