First, let’s make sure you actually placed the order. It should be listed on the “My Orders” tab on your My Account page. If it is indeed there, you’re probably frustrated that we made you check (sorry, but thank you for checking). Now let’s make sure that your confirmation email didn’t go into your SPAM folder. All emails that come from us, come from firstname.lastname@example.org. If you still can’t find it, it’s definitely our fault. Please reach out to us and we’ll send you what you need ASAP.